Privacy Policy (UK)

This Privacy Policy explains how Furniturism (“we”, “us”, “our”) collects, uses, stores, and shares your personal information when you visit or make a purchase from furniturism.co.uk (the “Site”), or when you contact us.

1) What information we collect

We may collect the following types of personal information:

A) Information you provide to us

  • Name, billing and delivery address
  • Email address and phone number
  • Order details (items purchased, quantities, preferences)
  • Account information (if you create an account)
  • Messages you send us (contact forms, email, WhatsApp/social messages where applicable)

B) Information collected automatically

  • IP address, browser type, device information
  • Pages viewed, time spent on the site, clicks and interactions
  • Referral source (how you arrived at our site)
  • Cookie and tracking data (see our Cookie Policy)

C) Payment information

Payments are processed by third-party payment providers. We do not store full card details. Your payment provider may collect and process payment data according to their own policies.

2) How we use your information

We use your information to:

  • Process and deliver your orders
  • Contact you about order updates, delivery scheduling, and support
  • Verify payments and prevent fraud
  • Manage your account and provide customer service
  • Improve our website, services, and product offerings
  • Send marketing messages (only where legally permitted, and you can opt out anytime)
  • Comply with legal obligations (tax, accounting, and consumer protection)

3) Legal bases for processing (UK GDPR)

We process personal data under one or more of these legal bases:

  • Contract: to fulfil your order and provide delivery/service
  • Legitimate interests: to operate and improve our business, prevent fraud, and support customers
  • Consent: for certain marketing or cookies where required
  • Legal obligation: to comply with laws (e.g., tax and accounting requirements)

4) Who we share your information with

We only share your information when necessary, including with:

  • Delivery and logistics teams (to deliver your order across the UK)
  • Payment processors (to process payments securely)
  • E-commerce/website platforms (e.g., hosting and store services)
  • Service providers (analytics, marketing tools where enabled)
  • Legal or regulatory authorities where required by law

We do not sell your personal information.

5) International transfers

Some service providers may process data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place (such as contractual protections consistent with UK GDPR).

6) Data retention

We keep personal information only as long as necessary for:

  • Fulfilling orders and providing support
  • Record-keeping for business and legal compliance (e.g., tax/accounting)

    When data is no longer required, we securely delete or anonymise it.

7) Your rights (UK)

You may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data (where applicable)
  • Object to or restrict certain processing
  • Withdraw consent (where processing is based on consent)
  • Request data portability (where applicable)

To exercise any rights, contact us using the details below.

8) Marketing preferences

If you receive marketing emails/messages from us, you can opt out at any time by:

Order/service messages (e.g., delivery updates) may still be sent as they are necessary to fulfil your purchase.

9) Security

We take reasonable technical and organisational measures to protect your information. However, no online system can be guaranteed 100% secure. Please keep your account details confidential and notify us if you suspect unauthorised access.

10) Children’s privacy

Our Site is not intended for children under 13 (or the minimum age required by applicable law), and we do not knowingly collect data from children.

11) Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12) Contact us

For privacy questions, data requests, or concerns, contact us:

Email: info@furniturism.co.uk

Website: furniturism.co.uk